Wickens Universal Exports Pty Ltd (ABN to be inserted) ("we", "us" or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).
1. What personal information we collect
We may collect the following types of personal information about you:
- Contact details such as your name, email address, telephone number and postal address;
- Company or organisation details;
- Information you provide when making an enquiry or requesting a consultation through our website, email or telephone;
- Information about the nature of your inquiry or requirements;
- Any other information you choose to provide to us.
2. How we collect personal information
We collect personal information directly from you when you:
- Use our website and submit the consultation request form;
- Contact us by email, telephone or post;
- Engage our services.
We may also collect personal information from third parties (such as your representatives or publicly available sources) where it is necessary and you have consented or we are otherwise permitted to do so.
3. Why we collect, use and disclose personal information
We collect, use and disclose personal information for the following purposes:
- To respond to your enquiries and requests for information or consultations;
- To provide our services to you;
- To manage our relationship with you;
- To comply with our legal and regulatory obligations;
- To improve our services and website;
- For internal record keeping and administrative purposes.
4. Disclosure of personal information
We may disclose your personal information to:
- Our employees, contractors and professional advisers;
- Our branch offices and related entities;
- Service providers who assist us with IT, security, legal, accounting or other professional services;
- Government agencies or regulatory bodies where required by law;
- Other parties with your consent or as otherwise permitted under the Privacy Act.
5. Cross-border disclosure of personal information
We may disclose your personal information to our offices and service providers located outside Australia. Our current branches are located in the following jurisdictions:
- Australia (Sydney – global headquarters);
- United Kingdom (London);
- Switzerland (Geneva);
- Singapore;
- United States of America (New York);
- Hong Kong.
These jurisdictions may not have privacy laws that are substantially similar to the Australian Privacy Principles. When we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles your information in accordance with the APPs. By providing your personal information to us, you consent to this cross-border disclosure.
6. Security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes the use of secure systems, access controls and staff training. However, no method of transmission over the internet is 100% secure.
7. Access to and correction of personal information
You may request access to the personal information we hold about you, and request that we correct any information that is inaccurate, incomplete or out of date. We will respond to your request within a reasonable time and may charge a reasonable fee for providing access.
8. Complaints
If you have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond in a timely manner. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any linked sites.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Wickens Universal Exports Pty Ltd
Level 27, 1 Farrer Place
Sydney NSW 2000
Australia
Email: privacy@wickens.au
This Privacy Policy is intended to be a general statement of our approach to privacy and does not create any contractual or other legal rights.